ACRONYMS: regrettably they're unavoidable in the cut and thrust world of business travel. To give you a head start, we've listed some of the most commonly used ones below, just so you don't get your Global Distribution Systems confused with the Government Decontamination Service.
ACFO Association of Car Fleet Operators
ACTE Association of Corporate Travel ExecutivesADR Average daily room rateAPIS Advanced Passenger Information SystemATOC Association of Train Operating CompaniesBAPCO British Association of Professional Conference OrganisersBAR Best available rateBTA business travel agentBTC Business travel centreCDW Collision damage waiverCRM Customer relationship managementCRO Central reservation officeCRS Central reservation systemCSR Corporate social responsibilityDDR Daily delegate rateETES end-to-end solutionFFP Frequent flyer programmeGDS Global distribution systemGTMC Guild of Travel Management CompaniesHBA Hotel booking agentHBAA Hotel Bookings Agents AssociationIATA International Air Transport AssociationITM Institute of Travel ManagementKPI Key performance indicators LRA Last room availability MI management information MIA Meetings Industry Association MPI Meetings Professionals International OTM online travel management PNR Passenger name records RFP request for proposal ROI return on investment SBT Self-booking tools SLA Service level agreement SME Small and/or medium-sized business/es TEM Travel and expense management TMC travel management company
