How to...

Get big results as a small company

In the average small business, employees are still booking their own flights, rail travel and hotels because it’s thought of as being cost-effective. Paul Casement, Director of Sales and Account Management at Clarity, explains how travel management companies can deliver value even to SMEs.

knowledge-October 17

STEP 1: LOWER COSTS. Small and medium-sized businesses – those companies spending less than £300,000 on travel annually – can gain access to a TMC’s buying power and supplier relationships, helping them secure the most competitive prices in the market. If the TMC has a dedicated SME division, it will appoint an account manager to assist with trip planning and budgeting.

STEP 2: DUTY OF CARE. Using a TMC also ensures that employers are properly looking after staff who travel on business – a necessity in today’s volatile world. Duty of care products include traveller tracking, traveller alerts and even round-the-clock advice and crisis management services. ‘Business unusual’ is what a TMC is set up to deal with.

STEP 3: FOCUS ON THE JOB AT HAND Freed from. Freed from the time involved in researching and booking travel, your employees can zone in on the reason for their trip. They will arrive better prepared, rested, refreshed, and in the best physical and mental shape to perform at their peak.

Paul Eccles, from mechanical engineers KSB in Glasgow, says: “As a company that employs more than 100 people in the UK and spends around £150,000 annually on business travel, we have benefitted hugely from the help and support of the team managing our travel.”

STEP 4: THE BEST TECHNOLOGY Nowadays leisure travellers most often choose to book online. By putting your business travel in the hands of a TMC your employees will also have the ability to book all UK and international travel online, but will be providing crucial added-value information to ensure all aspects of the visit are seamless and safe.

STEP 5: PERSONAL SERVICE. A TMC will appoint a personal account manager for each company they have as a client, no matter the size of the business. This provides a main point of contact for the entire organisation. The account manager will understand the client’s needs and develop a relationship with the key people within the business. “The personal service, hard work and attention to detail that goes into our trips has made a dramatic change in how myself and my colleagues travel for business,” says Eccles.